FST Graduate Research Topic

Research Topic: Performance indexes of VoIP, bottlnecks and improvement.
Suggested By: Mahmoud Abaza
Last Update: June 5th, 2008

The project will include surveys and practical work to test the hypothesis that Chat/VoIP methods is the more effective method than a traditional telephone contact. By using Chat/VoIP the customer will have the choice how to communicate with the customer service, by calling with a traditional phone, calling with a computer, to get a call back, or to chat with the customer service. We would need to indentify perfomance indexes, bottlenecks and possible improvements.